Refund policy
Refund and Return Policy
Last updated: June 28, 2026
We want you to be satisfied with your TrackMount purchase. This policy explains how to return your order if you are not.
Compatibility — Please Check Before You Buy
The TrackMount is designed to fit cylindrical mobility aids with a shaft diameter from 7/16" to 7/8".
Our Sizing & Compatibility page includes links to canes that have been personally verified to fit using the caps included with the TrackMount. If for some reason the size of a verified cane has changed and it no longer fits, please inform us immediately so we can issue a refund and update our compatibility page.
Before purchasing, please verify your cane will fit. We provide a free printable sizing guide on every product page. Simply print the guide at 100% scale, fold along the indicated line, and place your cane on top of the fold:
If your cane fits within the blue ring → the TrackMount will work for you
If your cane is larger than the blue ring → the TrackMount will not fit
If your cane is smaller than the inner red ring → the TrackMount will not secure to your cane
Returns due to incompatibility with cane diameter are subject to our standard return policy: customers are responsible for verifying fit before purchase, and return shipping is at the customer's expense.
Return Window
You may request a return within 30 days of the date of receipt. Returns requested after 30 days will not be accepted.
Return Eligibility
To be eligible for a return, items must be in resalable condition with all original parts, packaging, and instructions. Test fitting your TrackMount on a cane or mobility aid is acceptable; items showing significant wear, damage from use, or missing components are not eligible for refund. We reserve the right to deny refunds on items returned in unacceptable condition.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Defective Items
If your TrackMount arrives defective or damaged, please contact us within 7 days of receipt at contact@trackmounts.com with photos showing the defect. We will arrange a free replacement or full refund, including return shipping, at no cost to you.
How to Initiate a Return
To start a return, contact us at contact@trackmounts.com with:
1. Your order number
2. The reason for return
3. A photo of the item at issue
We will respond within 3 business days with return instructions and the return shipping address. Please do not ship items back without contacting us first — returns sent without prior authorization may not be processed.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-10 business days.
Non-Returnable Items
The following items are not eligible for return:
- Items returned more than 30 days after delivery
- Items not in resalable condition
- Items missing original packaging or components
Exchanges
We do not currently offer direct exchanges. To exchange an item, please return the original item following the steps above and place a new order for the desired item.
Contact
For all return and refund questions, contact us at contact@trackmounts.com.