Refund policy
Refund and Return Policy
Last updated: August 5, 2026
We want you to be satisfied with your TrackMount purchase. This policy
explains how to return your order if you are not.
Compatibility — Please Check Before You Buy
TrackMount comes in two sizes:
• TrackMount — fits cane shafts 7/8" in diameter
• TrackMount XL — fits cane shafts 1" and 7/8" in diameter
Most standard adjustable walking canes have a 7/8" upper shaft. 1" shafts
are typically found on bariatric and heavy-duty canes. Please confirm your
cane's size rather than assuming.
Our Compatibility page lists canes that have been personally verified to
fit. If the size of a verified cane has changed and it no longer fits,
please tell us immediately so we can issue a refund and update the page.
Before purchasing, please verify your cane will fit. We provide a free
printable sizing guide on our Sizing Guide page. Print it at 100% scale,
place it flat on a table, and lay your cane on top of the guide in each
channel:
• If your cane fits the navy 7/8" channel → order the TrackMount, or the
TrackMount XL if you prefer
• If your cane fits the red 1" channel → order the TrackMount XL
• If your cane does not fit either channel → TrackMount will not fit your cane
Returns due to incompatibility with cane diameter are subject to our
standard return policy: customers are responsible for verifying fit before
purchase, and return shipping is at the customer's expense.
Return Window
You may request a return within 30 days of the date of receipt. Returns
requested after 30 days will not be accepted.
Return Eligibility
To be eligible for a return, items must be in resalable condition with all
original parts, packaging, and instructions. Test fitting your TrackMount
on a cane or mobility aid is acceptable; items showing significant wear,
damage from use, or missing components are not eligible for refund. We
reserve the right to deny refunds on items returned in unacceptable condition.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a
tracked shipping service, as we cannot guarantee receipt of returned items.
Defective Items
We inspect every TrackMount before shipping it out. However, if your TrackMount arrives defective or damaged, please contact us within 7 days of receipt at contact@trackmounts.com with photos showing the defect. We will arrange a free replacement or full refund, including return shipping, at no cost to you.
Order Cancellations
Each TrackMount is 3D-printed after you order. You may cancel your order
at any time before it ships for a full refund. Once your order has shipped,
it will be handled under the return policy above.
If we are unable to produce your order within 3 business days, we will
contact you directly with an updated timeline.
How to Initiate a Return
To start a return, contact us at contact@trackmounts.com with:
1. Your order number
2. The reason for return
3. A photo of the item at issue
We will respond within 3 business days with return instructions and the
return shipping address. Please do not ship items back without contacting
us first — returns sent without prior authorization may not be processed.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the
approval or rejection of your refund. Approved refunds will be processed to
your original payment method within 5–10 business days.
Non-Returnable Items
The following items are not eligible for return:
• Items where the return was requested more than 30 days after delivery
• Items not in resalable condition
• Items missing original packaging or components
Exchanges
We do not currently offer direct exchanges. To exchange an item, please
return the original item following the steps above and place a new order
for the desired item.
Contact
TrackMounts LLC
313 Rivergate Way
Sacramento, CA 95831
United States
(916) 538-0612
contact@trackmounts.com